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What is a complaint?

We want to know of ANY of your concerns, dissatisfaction, worries or niggles, however slight. This applies whether you are the service user or a relative or any other responsible person. Only by knowing about these issues can we provide an explanation or remedy and seek to improve.

An informal complaint is one we might receive verbally or by telephone or as a result of us asking questions at a quality review.

A formal complaint is one received by us in writing, by letter or email or fax.