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How do you complain?

In the first instance, we hope that you will feel able to come to us with your concerns.

Please tell ANY member of our staff. They will give you a blank form to register your concern or complaint - or indeed your compliments.

It may be that your concern can be resolved easily and a verbal response will be acceptable to you. Even then we expect our staff to make a written report to us about your concern and the way it was resolved. Please do not be put off if you see our staff taking notes; this is to make sure they have an accurate record of your concerns.

If you consider a concern or complaint to be serious you may prefer to put it in writing and send it to the Care Director at Staincliffe House.  You can still make a serious concern or complaint verbally to a member of staff if you prefer, asking them to pass the information to the Care Director. That member of staff will need to take notes and you will be asked to countersign their notes.