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Care Management

Charter of Rights

SureCare inform and assure all service users and commisioners of services that the Care Standards Act (2000), the Children Act (1989) and Safeguarding Children (2002) and all Health and Safety legislation underpin all our service provision.

All individuals, regardless of race, nationality, colour, creed, sex or sexual orientation have the right to be treated as individuals, have the right for their independence to be respected and the right to be treated with fairness and courtesy at all times.

All persons have the right to receive information and can be involved, consulted and express preference or choice in all aspects of their care.

All SureCare customers and service users have the right to complain without fear or discrimination, have the right to a flexible response service and the right to have their safety ensured.

All individuals have the right to confidentiality of information, to a caring approach and to effective communication regardless of language, sight or hearing difficulties.